Configure Void Reasons

In restaurant parlance a “Void” is when management removes an item from a customer’s check. When a void is performed on the restaurant check screen, the User will be presented with a list of possible reasons for the void and should select the appropriate one. The Void Reasons command allows you to add in or edit any void reasons for your Property. Void reasons can be a good way of keeping track of wastage and you will be able to identify menu items or other areas that may be costing you. Void reasons allows you to track why, who and when comps and voids happen. When viewing any voids subsequently (via the Voided Checks screen, which allows you to view and search all voided items on checks in the POS system) the selected void reason will be displayed.

 

If your Property does not currently have our Point of Sale (POS) Module and you are interested in adding it, please contact us at  Sales@SkywareSystems.com.

 

 

 

Select Void Reasons from the Restaurant section of the POS Configuration Menu.

 

 

From the quick menu (left) choose Manager's Screen to be taken to the Manager's Commands menu.

Quick Menu with Manager's Screen option selected OR Quick Menu with Manager's Screen option selected, NEW look

OR Click the icon on the left for the Full Menu.

Full Menu Icon OR Full Menu option when viewed using the modern light look of Skyware

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table OR Full Menu popup version seen in Modern Light look of Skyware

Select Other from the Other section.

Other section of the Full Menu OR Other section of the Full Menu with Other => command selected, NEW look for Skyware

This will take you to the Other Front Desk Tasks Menu, which has four sections, Other List 1, Other List 2, Documents and Web.

Other Front Desk Tasks Menu OR Other Front Desk Tasks Menu in the NEW look for Skyware

From the Other List 2 section, select Manager's Screen => to be taken to the Manager's Commands menu.

 

The Manager's Commands menu has two sections, Manager's Configuration and Manager's Maintenance.

Manager's Commands Menu OR Managers commands menu in the NEW look for Skyware

Select Configuration => from the Manager's Maintenance section.

Manager's Commands Menu with Configuration option selected ORManager's Commands Menu with Configuration => option selected, NEW look for Skyware

This will open the Property and Configuration Menu screen. The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.

Property and System Configuraion Menu OR Property and System Configuraion Menu, NEW look for Skyware

Note: Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option. This will also take you to The Property and System Configuration Menu.

 

Select Point of Sale (POS) Configuration => from the Sub-Systems area of the screen.

Property and System Configuration menu with Point of Sale (POS) Configuration option selected OR Sub-systems section of the Property and Configurayion Menu with Point of Sale (POS) Configuration => command selected, NEW look for Skyware

This will take you to the POS Configuration Menu.

POS Configuration menu OR Point of Sale (POS) Configuration Menu, NEW look for Skyware

The commands are divided into four sections: Restaurants, Menu Items Setup, Other and Inventory Items.

 

Select Void Reasons from the Restaurant section of the Point of Sale (POS) Configuration menu.

Restaurant section of the POS Configuration Menu with Void Reasons command selected, NEW look for Skyware

 

When selected, the Void Reasons screen will open.

Void Reasons screen example

The Void Reasons screen display is split into two frames, with the left side of the screen listing any already configured void reasons for the Property and the right side containing the fields you need to complete in order to add or edit a void reason for the property. Any changes made on the right, once saved, will be updated in the listings to the left.

 

The currently configured Void Reason options can be displayed by:

Order: This determines where the table appears listed in the interface.

Reason: The void reasons can be sorted alphabetically or a particular void reason searched for manually.

Not Active: This is a Yes/No category. If the void reason is currently marked as not active (and therefore unavailable), this field will say "Yes".

 

Selecting any Void Reason will display the details on the right.

 

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new Void Reason.

Complete the fields described below.

OR:

Select an existing Void reason from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar.

Then change the field information as described below.

Edit the current selection:

Change the field information described below.

 

Void Reason screen right side detail showing editing options

List Order: This determines in what order the void reason appears listed in the interface.

Enter a number into the List Order field.

This field is optional. If a number is not entered in the field, the void reason(s) will be displayed alphabetically.

Void Reason: This is the field where the reason for the void should be entered. This is the name that appears for Void Reason in the Point of Sale (POS)interface (on the restaurant check screen).

This field is required.

Not Active?: This box may be checked or unchecked. By default, it is unchecked.

It should only be checked if the Void reason is no longer in use.

Once a Void Reason has been added to the list on the left, it will remain in the list (cannot be deleted) if there has been any checks created using it. Once a check is created, it exists in several places in the system, and therefore there cannot be a check for something that does not exist.

 

When you are finished adding or editing Void reasons, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated March 24, 2025